What does Shared Speed Mean? What Speed Do I Get?

Shared speeds means the maximum speed you may be experiencing. This is not a minimum or average guaranteed speed one should expect. However, as and when applicable you will be experiencing speeds of up to that speed. Your speed varies from plan to plan, and the time of the day. ‘Night’ speed refers to off-peak traffic speed and may occasionally include the entire day on weekends and holidays.

NB: Internet Speed as a standard is measured in Kbps or Mbps (bits per second). Dividing that by 8 gives you your KB/s or MB/s respectively (which is often the measure shown on your applications and web browsing applications).

What are the Initial Cost to Subscribe to MaishaBroadband? Do I get a Wireless Device?

Most locations can be connected and suffice with a wireless connection. The cost of a wireless receiver starts from $120 onwards. Only after a survey can our technical team determine the type of wireless receiver you may require. This receiver is ideally placed on a balcony or on your rooftop and connects a cable to provide you with connectivity. This receiver is not a wireless router and will not provide WiFi signal for you to use wireless. For wireless connectivity you need to connect to a wireless router. Your existing wireless router or for that matter any wireless router can connect to our devices. If you need to purchase a wireless router please contact our Sales Team. Some plans enjoy free lease of such wireless devices subject to a credit and lease agreement approval. Free lease are only provided for the primary sites and not for the additional sites one may opt to share across multiple locations.

Setup Fee?

This is an administrative cost of creating your account and connecting your premises. While such fees may also cover reasonable installation costs (cable and mounting the device), it is not a fee subject to cabling/wiring requirements and is applicable to all users whose plan attract the setup fees.

Can I share my Internet? What do you mean by Additional Sites?

Some plans can be shared across multiple locations. This is ideal for branches, warehouses, or Director’s/Owner’s homes. Such plans are for when both locations are not expected to have high demand of internet applications at the same time or where the usage complements each other. Having an additional plan allows you to use the same plan across more than one locations. While doing so has its benefit, it is important to bear in mind that usage of one location may alter the usage experience of the shared location. All additional Sites are subject to a connection fee and Device Cost irrespective of the primary account/plan it is going to be sharing.

I need a Public IP? I need a Static IP?

All our accounts are assigned a Public IP. This is a dynamic IP that is reset and changes every time the connection is established. We do offer static public IP’s which is suitable for servers, CCTV DVR’s and/or other applications that require some sort of remote access. Please check the plans page to compare plans and see if your plan offers a Static IP.

How do I get Free Email Accounts?

Please email info AT internet.co.tz with your Account Name and one of our support representative will be more than willing to assist you. Your email ID will be yourname@email.co.tz and you will enjoy a 250MB mailbox with POP and IMAP support.

Do You Provide a Free Trial? What is your money back policy?

We do not offer a free trial. We offer a 14-day money back policy. If in 14 days you are unhappy with the service[1], we will refund you the setup and device cost (if any) as well as the subscription amount paid. No questions asked! Money-back Guarantee only applicable if the service did not meet the advertised speeds/service level.